Return & Cancellation Policy
Return and Cancellation Policy
Last updated: 6 September 2026
1. All sales final unless this policy says otherwise
We do not offer a general return, exchange or refund for change of mind. Canadian law does not create a universal return right for ordinary online retail goods. Except where mandatory law applies or we agree a specific return in writing, all sales are final.
We do not accept a voluntary return because the customer ordered the wrong item or quantity, changed plans, no longer needs the product, dislikes a colour or packaging variation, did not read the description, cannot use the item, has insufficient client demand, or is dissatisfied for a reason unrelated to a defect or material misdescription.
2. Opened beauty products
Opened, unsealed, used, tested, mixed, altered, contaminated, incomplete or damaged beauty products are not eligible for voluntary return or exchange. They cannot safely be returned to sale and their resale value is lost.
This rule does not remove a mandatory Consumer remedy for a product that was defective, materially misdescribed, damaged in transit, incorrectly supplied or otherwise subject to a non-excludable statutory right. Opening a product only as reasonably necessary to discover a latent defect does not automatically decide the claim; we assess the facts and applicable law.
3. Business Customers
Business Customers have no cancellation, exchange or return right for convenience. This includes salons, practitioners, academies, resellers and other persons buying primarily for trade, professional or business use.
Any commercial return is discretionary and valid only if authorised in writing. An authorised product must arrive within the period in the authorisation, unused, unopened, complete, uncontaminated and in fully resalable original packaging. The Business Customer pays carriage and bears transit risk. We may deduct delivery, payment, inspection, administration, repacking and loss-of-value costs.
Business Customers must report visible carrier damage, shortages or incorrect items within two business days after delivery and preserve all packaging and labels. A latent alleged defect must be reported promptly after discovery. These deadlines apply to the fullest extent lawful.
4. Consumer statutory cancellation rights
This policy does not create a general cooling-off period. A Consumer may nevertheless have a statutory cancellation right in specific circumstances under the law of the applicable province or territory.
For example, an Ontario Consumer may be entitled to cancel an internet agreement where prescribed pre-contract information was not properly disclosed, the checkout did not permit acceptance, rejection and correction of errors, a compliant written copy was not provided within the required time, or delivery is more than 30 days late. Québec and other provinces provide similar or additional rights for deficient distance contracts and delayed performance.
Where a statutory right applies, the applicable notice, refund, return-cost and timing rules prevail over inconsistent parts of this policy. Acceptance of late delivery after the statutory period may affect the right where applicable law provides.
5. Damaged incorrect or defective items
Inspect the shipment promptly. If reasonably possible, report visible damage, missing items or an incorrect item within 48 hours. Keep the carton, shipping label, packing materials and all contents. Prompt evidence helps us pursue Purolator or Canada Post but does not extinguish a mandatory Consumer right.
For a suspected defect, stop using the product where continued use could worsen damage or create a safety concern. Submit koreanlashlift.ca/returns or email hello@beamlight-lashes.com with:
- order number and the affected product;
- batch or lot information where available;
- clear photographs or video of the product, packaging and issue;
- storage, preparation, application and timing information relevant to the claim; and
- any other information reasonably required to distinguish a defect from misuse or application error.
Do not discard the product before we confirm whether inspection or return is required. We may provide a prepaid label for a potentially valid claim. A valid remedy may be repair, replacement, the missing or correct item, credit, price reduction or refund as required by applicable law.
Damage caused by misuse, unsuitable storage, contamination, mixing with incompatible products, expired use after delivery, unauthorised alteration, failure to follow instructions, incorrect processing, contraindications or unqualified application is not a product defect.
6. Voluntary return authorisation
If we exceptionally agree to a voluntary return, the authorisation will state the item, return address, deadline and conditions. Prior written authorisation is mandatory for a voluntary return. Unauthorised parcels, cash-on-delivery parcels and parcels sent to the Florida corporate address may be refused.
The customer pays voluntary return shipping and bears loss or damage risk until delivery. Use a tracked service and protective packaging. The original delivery charge and irrecoverable payment or handling costs are not refundable for a voluntary return unless the written authorisation says otherwise.
7. Statutory notices and return address
The return form is the fastest route, but a Consumer may exercise a statutory cancellation right by any clear and legally valid notice. We do not use a form requirement to defeat such a right.
Wait for the correct Ontario return address. Do not send returns to APC Commerce LLC's Florida address. Where mandatory law makes us responsible for reasonable restitution cost, we will provide instructions or a suitable label.
8. Refunds
Approved refunds are issued to the original payment method unless law requires otherwise. We may wait for the returned goods or adequate evidence of return where permitted. We may deduct amounts only where the policy, authorisation or applicable law permits, including loss caused by unauthorised use or damage in a voluntary return.
We issue a statutory refund within the period required by the applicable province. For other approved refunds, we aim to initiate payment within 10 business days after inspection. Banks and payment providers may take additional time to post the credit.
9. Digital courses and bundled access
Except where mandatory law provides otherwise, digital course and content purchases are final and non-refundable once access credentials or content are supplied. Not logging in, beginning late, failing to complete, failing an assessment or no longer needing the course does not create a refund right where functioning access was delivered.
If a technical problem prevents access, contact support promptly and allow a reasonable opportunity to investigate and restore it. Statutory rights for non-delivery, deficient disclosure, deceptive marketing or other mandatory grounds remain unaffected.
Digital access and physical goods in a bundle are treated separately where required. Returning or cancelling a physical item does not automatically create a refund for digital access already supplied.
10. Commercial guarantees and support
A commercial guarantee applies only where the relevant product page expressly offers it and presents the complete eligibility and claim conditions before purchase. A statement that support is available within 14 days is not an unconditional money-back guarantee and does not create a general return window.
We may offer troubleshooting, technique review or replacement assistance without admitting a defect and without creating a right for other orders. A discretionary decision in one case does not change this policy.
11. Order changes and cancellation before fulfilment
Contact us immediately if an order detail is wrong. We may agree to change or cancel an order only before processing or fulfilment begins. Rapid processing means cancellation is not guaranteed. Refusing delivery does not create a change-of-mind refund and may result in reasonable return costs where permitted.
This operational rule does not limit a statutory Consumer cancellation right.
12. Chargebacks and fraud
Contact us first so we can investigate. A chargeback does not expand the customer's contractual rights. We may provide the payment provider with the order, delivery, access, communication and fraud-prevention records necessary to answer a dispute.
We may suspend digital access connected with a reversed payment while the dispute is unresolved. We do not penalise or restrict a customer for exercising a valid statutory chargeback or other legal right.
13. Contact
Return and defect requests: koreanlashlift.ca/returns
Support: hello@beamlight-lashes.com
WhatsApp messaging: +33 (0) 7 56 92 34 30
No telephone support is offered.