Returns

Start your return.

Use the return form to send your request. Read the Return & Cancellation Policy first so you know which products qualify.

Return formRead the return policy
How it works

Three clear steps.

Please contact us before sending a product back.

01

Check the policy

Confirm that your order and product meet the conditions in our Return & Cancellation Policy.

02

Complete the form

Include the relevant details and clear photos when they help explain the request.

03

Wait for our reply

Our team will review your request and send the next steps to the email address you provide.

Return contact

Tell us about your order.

Send us your order details and the reason for your return request.

Before submitting
  • Use the same contact details as your order when possible
  • Enter your complete order number
  • Choose the reason that best matches your request
  • Add photos when the product or packaging needs to be reviewed










    Need help?

    Contact AURA Monaco directly.

    If you are unsure which route to take, reach us by email or WhatsApp.

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    Email ushello@beamlight-lashes.com→WhatsAppMessage us on WhatsApp+33 (0) 7 56 92 34 30→